Working within our busy head office near Dunstable/Luton, you will be responsible for all aspects of customer service and sales including the negotiating and conversion of hire/sale enquiries.

Role and responsibilities:

  • Maximise hire-sales opportunities, dealing with customers via inbound & outbound calls and emails.
  • Proactive outbound sales activities such as chasing open quotes (daily), following up prospective customers and sales campaigns on targeted areas/products.
  • Negotiate and convert hire enquiries into orders and maximise all additional cross-selling opportunities.
  • Interpret & identify the best access solution for customers’ requirements, ensuring accurate real time capture of information.
  • Provide customers with the highest standard of customer service and positive response at all times.
  • Deal with all customers queries efficiently, managing disputes & complaints through to resolution.
  • Ensure compliance to Star Platforms quality, health, safety and environmental policies and standards.

The ideal candidate will have:

  • Previous experience in a sales/hire office or customer service role (preferably in the hire industry but training will be provided).
  • An excellent telephone manner and good interpersonal skills with the ability to build a rapport with customers, suppliers and other team members alike.
  • Strong negotiation skills with the ability to persuade, influence and negotiate effectively at all levels.
  • The ability to read & understand product specifications and learn key features of machines, and to relate to user applications (product training will be provided).
  • Good organisational skills with the ability to multi-task and prioritise within a busy office environment.
  • A confident and positive ‘can-do’ attitude.
  • Good knowledge of MS Office including Outlook/Word/Excel are essential, as well as basic mathematics to be able to calculate customer quotations.

What’s on Offer:

  • Competitive salary
  • 25 days Holidays plus extra day for birthday plus usual bank holidays
  • Company profit share scheme
  • Contributory pension scheme
  • Health Cash Plan
  • Life Assurance
  • Free Parking

If you are keen on joining this exciting, forward thinking company and taking the next step in your career, then please send your CV, or return a completed application form, to:

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