Privacy Policy

Star Platforms Limited is committed to maintaining the trust and confidence of our customers. We want to assure you that we do not sell, rent or trade customer information with other companies and this policy provides the detail of when and why we collect your personal information, how we use it and the limited conditions under which we may disclose it.

Star Platforms Limited is registered with the Information Commissioner in the UK as a “data controller” in accordance with the provisions of the Data Protection Act 1998. Further details of the registration are available at www.dpr.gov.uk.

The information we collect (Hire/General)

Information is collected from you when you make a product enquiry, place an order, register with us, or when you contribute to or use some of the advanced features on our website.

We may collect the following information:

  • Your name;
  • Contact details: postal address, telephone numbers and email addresses;
  • Your online browsing activities; whilst on www.starplatforms.co.uk, and any links you used to find our site
  • Your account password;
  • When you make a purchase: your payment card details;
  • Your communication and marketing preferences;
  • Your location;
  • Your computer IP address;

This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this Policy.

We also collect personal data provided by you via email and telephone calls in connection with information you have requested. All our telephone calls are recorded (except when bank or credit card details are requested) and kept safely in a protected location. Calls are recorded for legal, transactional and training purposes.

Our website uses cookies and small text files that are placed on your machine. We may also automatically collect your IP address. This is to help us provide a better user experience when using the website.

In general, cookies are used to store information such as user preferences and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies enhance your browsing experience but, should you prefer to disable cookies on this site, please refer to the information stated in our Cookie Policy.

On our website, we use a third-party service, Google Analytics, to track details of visitor behaviour patterns. This allows us to improve our website to provide a better service to visitors. We can track the number of visitors to various pages of the website but are not able to identify a specific user. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

The information we collect from you (Training)

We obtain information about you when you enquire about our training services. This may be through our website, by email or telephone.

When booking training services or enquiring about training services, we ask for your name, postal address, telephone number, email address and, if applicable the delegate names and contact details. This helps us to process your booking, to contact you if we have any problems with your request or to send you an electronic confirmation of any quotes obtained, or bookings made.

How is your information used (Training)?

We may use your information to:

  • Carry out our obligations arising from any contracts between you and us
  • To provide training through formal accreditation
  • To keep you informed about changes to our services

We are legally obliged to hold some types of information to fulfil our statutory obligations. We will hold your personal details for as long as necessary for the relevant activity. In the case of external accreditation information, we are required to hold your information for five years.

We process personal data detailed in this Policy for the purposes of legitimate interests and performance of a contract.

Should you visit our depots

We use CCTV on some of our sites to protect our staff, customers and premises; this imagery is kept for a maximum of 30 days before it is deleted.

Our vehicle fleet is fitted with cameras for safety purposes; this imagery is kept for a maximum of 35 days before it is deleted.

If you use our Guest Wi-Fi at any of our depots we may collect data about:

  • Your device, and
  • The websites and application which you access

Who we disclose it to

We may share your data with other powered access suppliers, external engineers or external haulage companies to fulfil your contract with ourselves. We may also share your contact details with one of our trusted engineers should a repair on a machine be required to enable them to make contact regarding further action required.

If you give your consent, we will also share your data with our marketing team so that we can communicate with you about product information, offers and services that may be of interest. You can change your preferences at any time.

In certain circumstances, we may need to disclose your information should you breach this privacy policy or any Terms and Conditions. We may also disclose or access your account if required to do so by law or by any Governmental body.

Automated decisions

Parts of www.starplatforms.co.uk and our billing process (which is transacted via First Data Merchant Services) are automatic and we may process your personal data as part of www.starplatforms.co.uk and the billing process. You can find the latest Privacy Policy for First Data Merchant Services here on their website.

How long do we keep your data?

We will not retain your data for longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of data, however the longest we will normally hold any personal data is seven years.

How we secure your data?

Security of the information we hold about you is very important to us and certain sections of the website may encrypt data using SSL or a comparable standard. However, no data transmission over the Internet can be guaranteed to be totally secure. As a result, whilst we strive to protect your personal information, we cannot ensure or warrant the security of any information which you send to us, and you do so at your own risk.

We will not personally transfer your personal data out of the EEA, however in some instances our third party partners might. In these instances, we will ensure it is protected by using one of the following safeguards:

  • Ensuring data is transferred only to a country that has laws that protect your personal data in the same way as it would be in the EEA.
  • Using a contract approved by the European Commission (sometimes called “Model Clauses”).
  • Using companies in the US that have signed up to Privacy Shield, an approved set of privacy standards specifically designed for data sent to the US from the EEA.

Where we do share your personal data with third parties, we will only do so where they will apply appropriate security measures to the data they receive from us. If you would like further information on the ways in which we share your personal information, please contact us.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping the password confidential. We ask you not to share a password with anyone.

Your rights

You have the right to object to our use of your personal data, or ask us to delete, remove or stop using it if there is no need for us to keep it. This is known as your right to be forgotten. There are legal and

accountancy reasons why we will need to keep your data, but please do inform us if you think we are retaining or using your personal data incorrectly. Should you require a copy of your personal information held by us or would like us to update your data, contact ian.mitchell@starplatforms.co.uk for instructions on how to request this.

Changes to this Privacy Notice

We review our privacy policy on a regular basis or with any changes to law that would affect our policy. This document was last review on 26th May 2018.

Questions?

If you have any questions or complaints relating to this Privacy Policy or how we use the personal information we hold, please contact ian.mitchell@starplatforms.co.uk.  

Your right to make a complaint

You have the right to make a complaint about how we process your personal data to the Information Commissioner:

https://ico.org.uk/concerns/
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113