Transport Planner

Working within our busy office near Dunstable/Luton, you will be part of our Operations Desk team primarily responsible for the effective planning of transport movements and fleet allocation.  You will work closely with the Sales Desk team to facilitate as many orders as possible whilst ensuring a high level of service to our customers.

Role and responsibilities

  • Ensure transport routing is planned to meet order requirements in line with company KPIs
  • Liaising with drivers throughout the day to ensure that customer service is always maintained
  • Ensure hire fleet is being fully utilised by reviewing the daybook daily for opportunities to exchange cross-hires with own fleet to meet customer and commercial requirements
  • Update engineering department with machines requirements for next day/future bookings
  • Handle all calls and emails professionally, always providing customers with the highest standard of customer service
  • Deal with all customers queries efficiently in line with company procedure
  • Work closely with the wider team to provide and smooth and cohesive solution to providing the best service and fulfilling orders
  • Ensure compliance to Star Platforms quality, health, safety and environmental policies and standards

The ideal candidate will have:

  • Previous experience in an operational / logistics role (preferably in the hire industry but training will be provided)
  • An excellent telephone manner and good interpersonal skills with the ability to build a rapport with customers, suppliers and other team members alike
  • Good organisational skills with the ability to multi-task and prioritise within a busy office environment, whilst ensuring attention to detail
  • The ability to read & understand product specifications and learn key features of machines, and relate to user applications (product training will be provided)
  • The ability to multi-task and prioritise with deadlines throughout the day
  • A confident and positive ‘can-do’ attitude
  • Good knowledge of MS Office including Outlook/Word/Excel is essential, as well as basic mathematics to be able to calculate truck load capacities, customer quotations/discounts, etc.

Benefits & Rewards

  • Created with sketchtool. Competitive salary
  • Created with sketchtool. 25 days Holidays
  • Created with sketchtool. Company profit share scheme
  • Created with sketchtool. Health Cash Plan
  • Created with sketchtool. Life Assurance
  • Created with sketchtool. Free Parking
  • Created with sketchtool. Cycle2work