Service Support Administrator

As a Service Support Administrator, you will play a pivotal role in our Service department, contributing to the achievement of company objectives while maintaining a high level of confidentiality and professionalism. This role is based at our head office in Houghton Regis.

At Star Platforms, we strive to be the employer of choice while providing our customers with a safe, agile, sustainable, and quality service.

As a Service Support Administrator, you will play a pivotal role in our Service department, contributing to achieving company objectives while maintaining high confidentiality and professionalism. Your primary responsibility will be managing and controlling workshop maintenance records, ensuring our operations run smoothly and efficiently. If you have a passion for administration, an eye for detail, and a dedication to delivering exceptional service, we invite you to join our dynamic team.

Role, Responsibilities, & Duties:

In this role, you will:

  • Efficiently process inbound emails and answer incoming phone calls within established company targets.
  • Proactively track and update engineering paperwork, both from the workshop and site attendance.
  • Liaise with third-party service providers and suppliers to collect necessary job sheets and information.
  • Gather photographic evidence of equipment damages for documentation.
  • Manage and generate LOLER (Lifting Operations and Lifting Equipment Regulations) reports, providing LOLER certificates upon request.
  • Conduct regular stock checks to maintain accurate inventory records.
  • Process and oversee service maintenance agreements, bulletins, and related documentation.
  • Validate and process warranty claims from equipment manufacturers.
  • Prepare ad-hoc reports as needed, showcasing your analytical skills.
  • Assist with general administrative tasks and maintain organised filing systems.

Personal Requirements:

  • Demonstrate problem-solving abilities by understanding complex issues and finding effective solutions.
  • Possess a strong technical aptitude.
  • Communicate effectively using company systems, including email.

The Ideal Candidate Will Have:

  • A minimum of a GCSE grade C or equivalent in Maths and English.
  • Previous experience in an office environment, highlighting your familiarity with administrative tasks.
  • An excellent telephone manner and strong interpersonal skills, enabling you to build positive relationships with customers, suppliers, and team members.
  • Exceptional organisational skills, allowing you to thrive in a fast-paced office environment where multitasking and prioritisation are crucial.
  • A confident and positive ‘can-do’ attitude, with a commitment to going the extra mile to support colleagues and customers alike.
  • Proficiency in MS Office, particularly Outlook, Word, and Excel, to streamline administrative processes.

About us: Star Platforms is one of the fastest-growing powered access hire companies in the UK, offering excellent career stability and progression prospects. We offer a competitive salary, a company profit share scheme, 25 days holiday per year plus an extra day for your birthday and usual bank holidays, a contributory pension scheme, a health cash plan, life assurance, free parking, and a Cycle2Work scheme.

Join Our Team: If you are ready to take on this challenging and rewarding role as a Service Support Administrator, we want to hear from you.

Please note: Normal hours of work will be 40 hours per week, Monday to Friday, 8.30am—5.30pm, as rostered (with one hour for lunch and breaks).


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