Junior Transport Planner – Luton/Dunstable

Star Platforms is one of the fastest-growing powered access hire companies in the UK, offering excellent career stability and progression prospects. This is a fantastic opportunity to join our team and contribute to our success.

Working within our busy office near Luton/Dunstable, we are looking to add a Junior Transport Planner to our established Operations Desk team, primarily responsible for effectively planning transport movements and fleet allocation.

Role and responsibilities will include:

  • Ensure transport routing is planned to meet order requirements in line with company KPIs
  • Liaising with drivers throughout the day to ensure that customer service is always maintained
  • Ensure hire fleet is being fully utilised by reviewing the daybook daily for opportunities to exchange cross-hires with own fleet to meet customer and commercial requirements
  • Update engineering department with machines requirements for next day/future bookings
  • Handle all calls and emails professionally, always providing customers with the highest standard of customer service
  • Deal with all customers queries efficiently in line with company procedure
  • Work closely with the wider team to provide and smooth and cohesive solution to providing the best service and fulfilling orders
  • Ensure compliance with Star Platforms quality, health, safety and environmental policies and standards

The ideal candidate will have:

  • Prior basic planning experience (preferably gained in access or plant-hire industry, but if not, training will be provided)
  • An excellent telephone manner and good interpersonal skills with the ability to build a rapport with customers, suppliers and other team members alike
  • Good organisational skills with the ability to multi-task and prioritise within a busy office environment whilst ensuring attention to detail
  • The ability to read & understand product specifications and, learn key features of machines, and relate to user applications (product training will be provided)
  • The ability to multi-task and prioritise deadlines throughout the day
  • A confident and positive ‘can-do’ attitude
  • Good knowledge of MS Office, including Outlook/Word/Excel, is essential, as well as basic mathematics to calculate truck load capacities, customer quotations/discounts, etc.
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