Hire Desk Sales Advisor - Luton

Star Platforms is one of the fastest-growing powered access hire companies in the UK, offering excellent career stability and progression prospects. This is a fantastic opportunity to join our team and contribute to our success.

Due to expansion, we are looking for experienced phone-based customer service advisors to join our central hire desk team in Luton as a Hire Desk Sales Advisor. With your great telephone manner, positive attitude and your ability to deal with multiple enquiries daily in a fast-paced environment, you will be responsible for the delivery of outstanding customer service including the negotiating and conversion of hire/sale enquiries.

Role and responsibilities:

  • Maximise hire-sales opportunities, dealing with customers via inbound & outbound calls and emails.
  • Proactive outbound sales activities such as chasing open quotes (daily), following up prospective customers and sales campaigns on targeted areas/products.
  • Negotiate and convert hire enquiries into orders and maximise all additional cross-selling opportunities.
  • Interpret & identify the best access solution for customers’ requirements, ensuring accurate real time capture of information.
  • Provide customers with the highest standard of customer service and positive response at all times.
  • Deal with all customers queries efficiently, managing disputes & complaints through to resolution.
  • Ensure compliance to Star Platforms quality, health, safety and environmental policies and standards.

The ideal candidate will have:

  • Previous experience in a sales/hire office or customer service role (preferably in the hire industry but training will be provided).
  • An excellent telephone manner and good interpersonal skills with the ability to build a rapport with customers, suppliers and other team members alike.
  • Strong negotiation skills with the ability to persuade, influence and negotiate effectively at all levels.
  • The ability to read & understand product specifications and learn key features of machines, and to relate to user applications (product training will be provided).
  • Good organisational skills with the ability to multi-task and prioritise within a busy office environment.
  • A confident and positive ‘can-do’ attitude.
  • Good knowledge of MS Office including Outlook/Word/Excel are essential, as well as basic mathematics to be able to calculate customer quotations.
Apply Now